Help centre
Frequently Asked Questions
Sizing, shipping, returns and everything else. Still stuck? The contact form reaches a real person.
What size should I order?
Our tees have a modern streetwear fit with a slightly dropped shoulder. Order your normal size for the intended fit, or size down for a closer cut. Full measurements are in the size guide on each product page.
Are the shirts true to size?
Yes. They are cut true to size on a 6.0 oz heavyweight cotton body that softens with wear without losing shape.
How long does shipping take?
Orders leave our U.S. facility within 1–2 business days. Standard delivery is 3–5 business days; express is 1–2.
Do you ship internationally?
Yes, to most countries. Rates and delivery estimates are calculated at checkout. Duties and import fees are the customer’s responsibility.
How do I track my order?
You will receive a tracking link by email as soon as your order ships. You can also view tracking in your account under Order History.
Can I change or cancel an order?
Email support@xtraamerican.com within 2 hours of ordering and we will do our best. Once an order enters fulfillment we cannot change it.
What is your return policy?
Unworn, unwashed items may be returned within 30 days for a refund or exchange. U.S. return shipping is free.
How should I wash my apparel?
Machine wash cold inside out, tumble dry low, and avoid ironing directly over prints or embroidery.
How is the XA hat embroidered?
The XA cross is stitched in high-density embroidery on a structured front panel. The monogram is simplified for that scale so the cross stays crisp and legible.
Will sold-out products return?
Core designs restock regularly. Limited drops usually do not. Join the newsletter to hear about restocks first.
Do you offer wholesale?
Yes, for churches, camps, and retailers. Contact us with your organization and quantity and we will send pricing.
How can I contact customer support?
Email support@xtraamerican.com or use the contact form. We reply within one business day, Monday through Friday.